Careers

Remote · US-Based Clinic
Help patients feel heard, validated, and supported — from the very first call.

Location: Remote (US-based)
Schedule: Full-Time or Part-Time
Focus: Functional Medicine / Women’s Health / Thyroid

About the Role

We are a US health and wellness clinic focused on functional medicine, female hormone health, and thyroid care, and we are looking for a compassionate Remote Registered Nurse to be the first voice our patients hear. In this role, you will guide new and returning patients by phone — answering clinical questions, helping them understand our care programs, supporting scheduling, and coordinating their ongoing care. Every call is an opportunity to make a patient feel listened to, validated, and supported. If you love patient-centered work, communicate with warmth and clarity, and want a meaningful remote role, this could be the right fit.

Key Responsibilities

• Answer inbound calls, primarily from new patients, warmly and clearly.
• Answer general clinical questions about the clinic's services from a nursing perspective, within RN scope, escalating appropriately to providers when needed.
• Help direct new patients to the care program that best fits their needs — wellness, hormone balance, thyroid care, or related functional medicine programs.
• Discuss care package options, including 6-month care packages, in a compassionate, informative, no-pressure way, helping patients feel comfortable saying yes when it is the right fit for them.
• Handle all incoming calls: new-patient inquiries, scheduling, and rescheduling for existing patients.
• Proactively reach out to inactive patients to re-engage them and coordinate re-booking and ongoing care.
• Coordinate care: communicate with providers, document interactions in the EMR/CRM, follow up on next steps, and ensure smooth handoffs.
• Maintain accurate call notes, patient records, and follow-up tasks.
• Embody the clinic's warm, validating voice — patients should feel welcomed, heard, and understood on every interaction.

Preferred Qualifications

• Experience in functional medicine, women's health and hormones, or thyroid care.
• Prior clinic, concierge, or telehealth patient-facing role.
• Background in sales, patient coordination, secretarial, or front-desk / reception work.
• Care coordination or patient-navigation experience.
• Experience with EMR/CRM systems and scheduling platforms.
• Outbound patient outreach, reactivation, or follow-up campaign experience.

Ideal Candidate Profile

You are a compassionate listener who is confident navigating sensitive topics like hormones, thyroid conditions, and women’s wellness. You are service-minded and able to discuss care packages helpfully — without pressure or hard-sell tactics — helping patients feel comfortable committing when the program is truly the right fit. You are organized, self-directed, and calm on a busy phone schedule, and you want to be part of a small, mission-driven team where what you do each day genuinely makes a difference in how patients feel.

Schedule Options

This role is open as either full-time or part-time, depending on the candidate. We primarily work standard clinic hours, with flexibility built in to accommodate patient call patterns.

Compensation

Compensation is competitive and commensurate with experience, with full details discussed during the interview.

Why Join Us

• A fully remote role with a mission-driven functional medicine clinic focused on real patient outcomes.
• Comprehensive training on our care programs — you do not need to come in already fluent in our protocols or packages.
• Every call matters: patients come to us to feel heard, validated, and supported, and you are the one who makes that real.

Pay: $16.00 – $22.00 per hour
Work Location: In person

Job Description

We are seeking a highly polished, detail-oriented Patient Care Coordinator to join our team at a premier, concierge-style wellness clinic. This role is essential in delivering the elevated, personalized experience that defines our practice.

As the first and last touchpoint in the patient journey, the Patient Care Coordinator plays a critical role in ensuring every interaction reflects our commitment to exceptional care, attention to detail, and a seamless experience.

Our clinic focuses on root-cause, holistic, and preventative medicine, combining advanced diagnostics with individualized treatment plans to help patients optimize their health, balance hormones, and enhance longevity.

• Deliver a warm, concierge-level check-in and check-out experience, ensuring every patient feels welcomed, valued, and cared for
• Confidently manage multiple EHR systems while maintaining accuracy, efficiency, and discretion
• Serve as the primary point of contact for incoming calls, prioritizing responsiveness while maintaining a calm, elevated presence
• Coordinate and route incoming faxes with precision and urgency
• Assist patients with supplement orders, supporting their personalized care plans and wellness goals
• Coordinate specialty testing (GI-MAP, DUTCH, advanced lab panels) with a high level of organization and follow-through
• Ensure appointment types are scheduled accurately to align with individualized treatment plans and services
• Support the clinical team in executing customized, patient-centered care plans
• Anticipate patient needs and proactively create a seamless, high-touch experience at every step

• Required: Prior experience as a medical receptionist, preferably in a wellness, functional medicine, or medical aesthetics.
• Strong understanding of medical office operations with an emphasis on efficiency and precision
• Experience managing detailed care plans and coordinating advanced testing
• Exceptional attention to detail with the ability to manage multiple systems simultaneously
• Strong typing and data entry skills with a high level of accuracy
• Professional, polished, and service-driven demeanor
• Ability to multitask in a fast-paced environment while maintaining a calm, patient-focused presence

At our clinic, we don’t believe in rushed visits or one-size-fits-all care. We are committed to delivering a high-touch, deeply personalized experience, where every detail from scheduling to follow-up supports the patient’s journey toward optimal health and longevity.

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Modern Endocrine is a patient-centered wellness and hormone optimization practice dedicated to helping patients improve energy, metabolism, weight, and overall health through personalized, proactive care.

Our services include hormone replacement therapy, medical weight loss, metabolic optimization, and wellness treatments designed to help patients achieve lasting results.

The Patient Success & Growth Specialist is a sales-driven position responsible for converting prospective patients into active patients, maximizing patient retention, increasing treatment adherence, and driving revenue growth through proactive outreach and relationship management.

This role serves as the primary sales and retention liaison for the practice, ensuring that patients understand the value of our services, remain engaged in their treatment plans, and continue their wellness journey with Modern Endocrine. Success in this role is measured by lead conversion rates, patient retention, schedule utilization, and revenue growth.

This position offers a competitive base salary plus commission and performance-based bonus opportunities.

Key Responsibilities

Sales & Lead Conversion

• Serve as a point of contact for prospective patients.
• Respond promptly to incoming leads via phone, text, email, and other communication channels.
• Build rapport and effectively communicate the benefits of Modern Endocrine's services and treatment options.
• Conduct consultative conversations that guide prospective patients toward scheduling appointments and beginning treatment.
• Follow up consistently with leads to maximize conversion opportunities.
• Track and manage lead pipelines within CRM systems.
• Meet or exceed monthly conversion and revenue goals.

Patient Retention & Revenue Growth

• Build strong relationships with patients throughout their care journey.
• Proactively follow up with patients regarding treatment recommendations, maintenance programs, and wellness services.
• Re-engage inactive patients and encourage continuation of care plans.
• Recover cancellations and no-shows through strategic outreach.
• Identify opportunities for patients to benefit from additional services that align with their health goals.
• Support patient lifetime value growth through education, relationship-building, and ongoing engagement.

Patient Experience

• Deliver a concierge-level experience during every interaction.
• Ensure patients feel informed, supported, and valued throughout their treatment journey.
• Address concerns professionally and facilitate timely resolutions.
• Represent the Modern Endocrine brand with professionalism, enthusiasm, and compassion.

Performance & Growth Initiatives

• Monitor key performance indicators including: Lead conversion rates, Revenue generation, Schedule utilization, Patient retention rates, Reactivation success rates
• Collaborate with leadership to identify growth opportunities.
• Participate in sales training and ongoing professional development.
• Continuously seek ways to improve patient engagement and business growth.

What Success Looks Like

• Consistently meeting or exceeding lead conversion goals.
• Strong patient retention and reactivation performance.
• Increased provider utilization and reduced schedule gaps.
• Growth in monthly revenue and patient volume.
• High patient satisfaction and engagement.
• Achievement of individual and team sales targets.

Qualifications

Required

• 2+ years of proven sales experience with a track record of meeting or exceeding goals.
• Experience working in commission-based or performance-based sales environments.
• Strong closing skills and ability to guide prospects toward action.
• Excellent verbal and written communication skills.
• Experience managing follow-up pipelines and CRM systems.
• Strong organizational and multitasking abilities.

Preferred

• Experience in healthcare, wellness, aesthetics, hormone therapy, weight loss, or relatedindustries.
• Experience with patient retention, account management, or customer success.
• Experience working in a fast-paced, growth-oriented environment.

Compensation

• Competitive hourly pay
• Monthly commission opportunities based on performance
• Additional incentives tied to lead conversion, patient retention, and revenue growth

Why This Role Matters

At Modern Endocrine, growth starts with relationships. This role is instrumental in helping prospective patients take the first step toward better health while ensuring existing patients remain engaged in their treatment plans. By combining sales, patient retention, and relationship-building, the Patient Success & Growth Specialist directly contributes to both life-changing patient outcomes and the continued growth of the practice.

Schedule

Monday–Friday | 8:00 AM – 5:00 PM – In person

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Commission Opportunities
• Performance-Based Bonuses

Oklahoma City, OK (Fully Remote or Hybrid) • Part-Time

Reports to: Dr. Cassie Smith, MD, Founder

About Modern Endocrine

Modern Endocrine is a functional and integrative endocrinology practice founded in 2020 by Dr. Cassie Smith, MD — a dual board-certified physician (endocrinology, diabetes & metabolism, and internal medicine) recognized as a 2022 Top Doctor by 405 Magazine.

We treat the whole person, not just the symptoms, using a personalized, preventative, and holistic model built around Dr. Smith’s “10 Stages to Ultimate Health”: Cell Membranes, Gut Health, Micronutrients, Hormones, Nutrition, Movement & Exercise, Sleep, Light Exposure, Stress, and Relationships & Sexual Wellness.

Today we serve thousands of patients across 47 states, blending in-person care at our Oklahoma City clinic with remote telehealth visits. Our services span metabolic health and weight loss (PCOS, insulin resistance), thyroid disorders, bioidentical hormone replacement therapy (BHRT), gut health, sexual wellness, longevity, and vitamin & mineral optimization.

The Opportunity

We’re hiring a Nurse Practitioner to join Dr. Smith and our care team serving patients who are actively seeking a deeper, more investigative approach to their health. This is a part-time role to start (~16–24 hours/week) with a clear path to full-time as our patient panel grows if you would like.

You’ll practice either:

Fully remote (telehealth-only) from any U.S. state where you hold an active NP license, OR

Hybrid — working from our Oklahoma City clinic alongside Dr. Smith for in-person and telehealth visits.

If you don’t yet hold 3+ state licenses you must be willing to obtain a minimum of 3 state licenses but ideally 5-6 state licenses is preferred.

Key Responsibilities

Conduct new-patient and follow-up telehealth (and, if hybrid, in-person) visits focused on functional endocrinology, hormone health, thyroid disorders, metabolic health, and gut-related concerns.

Order, interpret, and act on advanced lab work: fasting insulin, fasting glucose, thyroid panels including antibodies, sex hormones, cortisol, micronutrients, MTHFR / methylation markers, and inflammatory markers.

Develop and document individualized treatment plans within our 10 Stages framework.

Prescribe and manage pharmacologic regimens — thyroid medications, bioidentical hormone therapy (creams, pellet coordination), insulin-sensitizing agents, and select peptides — per protocol and within state scope of practice.

Counsel patients on lifestyle interventions: nutrition, intermittent fasting, sleep, stress / cortisol management, micronutrient supplementation, and movement.

Coordinate with Dr. Smith for case consultation, complex presentations, and any in-clinic procedures (HRT pellets if in OKC clinic).

Document visits in our EHR, respond to patient messages in a timely and warm manner, and participate in weekly care-team huddles.

Required Qualifications

Active APRN / NP license in at least 3 U.S. states (more is strongly preferred), OR an active single-state license with willingness to apply for additional state licenses. Multi-state licensure is essential because we serve patients in 47 states.

Current national certification (FNP, AG-ACNP, or similar).

Active DEA registration, or eligibility to obtain one.

2+ years of clinical experience as an NP — endocrinology, internal medicine, weight loss / metabolic health, women’s health, or functional / integrative medicine strongly preferred.

Strong comfort with telehealth platforms and remote patient communication.

Empathy, compassion, and an instinct to listen before prescribing — non-negotiable for our practice.

Preferred Qualifications

Background or formal training in functional medicine, integrative medicine, or gut health (IFMCP, A4M, or equivalent a plus).

Experience with bioidentical hormone replacement therapy (pellets, creams, thyroid).

Experience managing thyroid disease (Hashimoto’s, Graves’, hypothyroidism, hyperthyroidism) and insulin resistance / PCOS.

Prior telehealth experience.

Who You Are

You’re the kind of provider who:

Takes the time to actually listen. Our patients come to us after years of being dismissed — the visit has to feel different.

Is intellectually curious and genuinely enjoys learning. Functional medicine is a rapidly evolving field, and Dr. Smith invests heavily in team education.

Balances clinical confidence with humility — willing to consult Dr. Smith on complex cases rather than guess.

Loves to teach. Patients leave our visits understanding why they’re doing what they’re doing.

Has high emotional intelligence and can hold space for patients navigating chronic, sometimes frustrating symptoms.

Are willing to spend 30-60 minutes with each patient so all concerns are met and addressed.

What We Offer

Competitive hourly compensation tied to patient visits

Reimbursement for additional state license applications, where applicable.

Mentorship directly from Dr. Cassie Smith — case reviews, protocol training, and ongoing functional-medicine education. Access to her provider course ($10,000 value)

Flexible scheduling: design a part-time schedule that fits your life.

Complimentary in-clinic services for team members where appropriate (e.g., red light therapy, cold plunge, ect).

A mission-driven team that takes the patient experience as seriously as the medicine.

How to Apply

Send your CV and a short cover letter to careers@modern-endocrine.com with the subject line “Remote NP — [Your Name].” In your cover letter, please tell us:

Which U.S. states you currently hold active NP licenses in.

Your experience with endocrinology, functional medicine, or gut health (if any).

Why Modern Endocrine’s care model resonates with you.

We review applications on a rolling basis and respond within 5 business days.